Who would be happy with this kind of service? I’m hosted with them for a year now and submitting ticket/s has somehow became my ordinary task! You know the usual hosting problems (changing servers, IP address, accessing etc..) a bit annoying, but its ok, still tolerable. Although my partners were suggesting way way back to transfer to another (much more reliable) host.
But this time t’was was really OUTRAGEOUS!!! I’m really really dissappointed and fed up! Imagine waking up in the morning only to found out that all my websites (I got 5) were TOTALLY wiped-out online!
Here’s the scenario.
Two days prior to the WIPED-OUT thing. I recieve a billing invoice for my account. Its a 1-month bill instead of my usual billing for a 6-month (semi-annual)package. Mind you, I’ve just paid them last month! Ok, then I emailed them back to correct my billing cycle. On which they responded with
“Thank you for contacting us.
I already corrected your package’s billing cycle, and canceled your current monthly invoice as well. :)”
So I thought everything was ok now. Then the next day after, came another email from them again. It came during the wee hours of the morning when I was sleeping, around 3am. I usually open my email at around 8 or 9am.
Here’s their email.
This is a notification that your service has now been suspended. The details of this suspension are below:
Due Date: 03/23/2010
Suspension Reason: Overdue on Payment
How in h3ll did I get a suspension, when I’ve just recently paid them my dues???
Ok, I emailed them back, and here’s their response
We’re very sorry. I didn’t noticed that your account’s expiration was set to 03/23/2010, instead of 03/23/2011. In that case, our system automatically terminated your account the moment our cron did its job.
I furiously emailed them back and asked them to restore my account immediately for I got deadlines to beat!
If you are not able to provide a backup at this time, I think it would be best if we’ll put a splash page on your main index so your visitors won’t think that your website was gone/closed. Is that okay with you?
I am extremely sorry for this. I will see to it that your account will get an extension or a rebate to give way for this issue. We hope you understand.
I told them my I got no recent backups for my sites, and they reply
Since you are not subscribed to any backup plan, we do not hold any backup of your account. So we can only restore your account through a file which you will be sending to us. I am sorry.
BS! Can you see that! All along they know that I’m not subscribe to their backup plan, and yet they suspend my account immediately (for just a meager amount..WTF!!!) without bothering on contacting me first?! What happen to all my contact information (mobile phone…etc..) on my profile? What’s the use of that? And besides, I don’t know of any backup plans they have in the first place!
Ok, all my sites are gone, deadlines aren’t met, time is wasted and moolah’s gone into air, and that’s all they can do, say sorry. It’s obviously their mistake! Isn’t it? whatever happen to customer CARE?? That’s final! I’m changing host bcoz I’m not jolly with them anymore!